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Privacy Policy

RefurbThat Privacy Policy


This policy tells you about how we use and protect your personal information.


This Privacy Policy describes how we handle your personal information.  It applies generally to the RefurbThat website and other related websites where this policy appears in the footer of the page.

By visiting you are accepting and consenting to the practices described in this Privacy Policy notice and you expressly consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy. This Privacy Policy is effective upon your first visit to our website and is otherwise effective on 1 January 2014.


We may collect and store the following personal information:

  • email address, phone number and physical contact information;
  • transactional information based on your activities on the sites (such as viewing and buying);
  • shipping, billing and other information you provide to purchase or ship an item;
  • other information from your interaction with our sites, services, content and advertising, including device ID, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information;
  • additional information we ask you to submit to authenticate yourself or if we believe you are violating site policies (for example, we may ask you to send us an ID or bill to verify your address);
  • information from other companies, such as demographic and navigation data; and
  • other supplemental information from third parties (for example, if you incur a debt to RefurbThat we will generally conduct a credit check by obtaining additional information about you from third parties, as permitted by law).

We do not store your credit card information.


We won't sell or rent your personal information to third parties for their marketing purpose.


Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. You agree that we may use your personal information to:

  • provide the products, services and customer support you request;
  • resolve disputes, collect fees, and troubleshoot problems;
  • prevent, detect, and investigate potentially prohibited or illegal activities;
  • customize, measure and improve our services, content and advertising;
  • tell you about our services and those of our corporate family, deliver targeted marketing, service updates, and promotional offers;
  • compare information for accuracy, and verify it with third parties;
  • use the data in anonymized format in reports that we provide or market to businesses as well as local and national government agencies.

Our Disclosure of Your Information

We may disclose personal information to respond to legal requirements, enforce our policies, or protect anyone's rights, property, or safety.  Such information will be disclosed in accordance with applicable laws and regulations.

We may also share your personal information with:

  • Service providers under contract who help with our business operations (such as billing and payment processing institutions, banks, fraud investigations, bill collection, affiliate and rewards programs and co-branded credit cards);
  • Law enforcement, governmental agencies, or authorized third-parties, in response to a verified request relating to a criminal investigation or alleged illegal activity or any other activity that may expose us, you, or any other customer to legal liability. In such events, we will disclose information relevant to the investigation, such as name, address, city, post code, telephone number, email address, IP address, and anything else we may deem relevant to the investigation.
  • Other business entities, should we plan to merge with or be acquired by that business entity. (Should such a combination occur, we will require that the new combined entity follow this Privacy Policy with respect to your personal information, or if your personal information will be used contrary to this policy, you will receive prior written notice.)


We may use "cookies" (small files placed on your hard drive) on certain of our pages to help analyze our web page flow; customize our services, content and advertising; measure promotional effectiveness, and promote trust and safety.

A few important things you should know about cookies are that:

  • We may offer certain features that are available only through the use of cookies;
  • We may use cookies to help identify you and maintain your signed-in status;
  • You are always free to decline our cookies if your browser permits, although doing so may interfere with your use of some of our sites or services.


Your information is stored on our servers located in the United Kingdom. We treat data as an asset that must be protected and use lots of tools (encryption, passwords, physical security, etc.) to protect your personal information against unauthorized access and disclosure.  However, as you probably know, third parties may unlawfully intercept or access transmissions or private communications, and other users may abuse or misuse your personal information that they collect from the site. Therefore, although we work very hard to protect your privacy, we do not promise that your personal information or private communications will always remain private.


We may amend this Privacy Policy at any time by posting the amended terms on this site. All amended terms automatically take effect 10 days after they are initially posted on the site.  If you have additional questions you may write to us at:

RefurbThat Limited

Unit 24C Moorland Way

Nelson Park Industrial Estate

Cramlington, Northumberland  NE23 1WE

f/a/o Customer Care – Website Issues


Copyright © 2014 RefurbThat™ Limited.  All Rights Reserved.